Supporting you in the neonatal unit

If you have experienced the birth of a premature, ill or disabled baby it is likely that your little one will have to spend some time in hospital, in a neonatal unit. This can be a stressful and anxious time for you.

TinyLife’s team of family support officers are here to help you through this difficult time. Working across Northern Ireland, each of our family support officers make weekly visits to the neonatal unit to liaise with hospital staff and make themselves available to mums, dads and other family members.

If you need someone to talk who understands the stress and anxiety associated with having a baby or babies in intensive or special care, our support officers are there for you.

There are three family support officers:

Belfast Area: Helen Marks

Southern Area: Janice McCarron 

Northern Area: Jenny McGowan

You can contact them by calling the Tinylife office on 02890 815050, or by emailing

Our staff are also able to offer practical advice which may help to ease your situation, including all of our support services at TinyLife, and can also recommend other resources and support services which are available. They can link you with other organisations outside of TinyLife who could also be of assistance.

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